Get in Touch With Us
Got a question about one of the new online casinos we cover, spotted something that needs updating, or want to flag a concern about responsible gambling resources? This page explains the ways to reach US Online Casinos, what we can help with, and how quickly you can expect to hear back.
How to Get in Touch
Email is the best way to contact us. Write to [email protected] and a member of our team will read your message personally — we don't rely on automated replies to stand in for a real answer.
To help us route your message quickly, it's worth including a short line on what your enquiry relates to — for example, a specific casino review, a bonus offer, or a general site question. We aim to reply within two working days, though this can stretch slightly during busier periods.
What Our Readers Usually Contact Us About
People visiting a site focused on new online casino sites tend to write in for a fairly consistent set of reasons. Here's what we most commonly hear about:
- Questions about a specific casino — If you want more detail on how a bonus works, what payment methods a site accepts, or how withdrawal times compare, ask and we'll point you to the relevant information.
- Corrections or outdated details — Bonus offers, wagering requirements, and licensing details can change. If something on the page looks out of date, tell us and we'll review it against the operator's current terms.
- Feedback on our coverage — If there's a new online casino you think we should be looking at, or a topic — such as live dealer games, mobile play, or state-specific rules — you'd like us to cover in more depth, we're glad to hear it.
- Partnership or editorial enquiries — If you represent a licensed operator or a relevant organisation and want to discuss working with us, introduce yourself and outline what you have in mind. Commercial relationships never determine how we rank or review a casino.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances, or you're worried about someone else's play, say so in your message. We'll point you toward deposit limits, self-exclusion programmes, and national support organisations rather than trying to diagnose the issue ourselves.
Why Contacting Us Matters for Accuracy
Online casino terms move quickly. A welcome offer advertised one month can carry different wagering requirements or expiry dates the next, and state-level rules on eligibility can shift too. We fact-check what we publish, but reader reports genuinely help us catch changes faster — particularly around bonus terms, withdrawal processing times, and licensing status. If you've noticed a discrepancy between what a casino advertises and what you experienced, we want to know.
This is also a good channel if you're unsure whether a site is legally available where you live. Real-money online casino play in the US is regulated at the state level, and availability depends on your physical location at the time of play, not just your billing address. If you're uncertain, ask us before you sign up anywhere.
What to Expect After You Write to Us
Once your message lands in our inbox, someone on the team reviews it and responds directly — we don't outsource this to a chatbot. Depending on the nature of your query, that might mean:
- A direct answer to a factual question about a listed casino, bonus, or payment method
- A note that we're reviewing a correction and will update the relevant page
- A pointer toward responsible gambling tools or support services if that's what you need
- An acknowledgement that we've passed on feedback or a partnership enquiry to the right person
We target a two-working-day turnaround. If your enquiry is complex — for instance, comparing several offers from our list, including Raging Bull, Uptown Aces, or Ignition — it may take a little longer to give you a proper answer rather than a rushed one.
Looking for Something Else First?
If your question is about playing outside your home state's regulated market, you may find our page on trusted non-GamStop casinos in the UK useful for context, though note that page addresses a different market and regulatory setup than the US. For everything specific to real-money online casino play in the US — bonus terms, licensing, and eligibility — this contact page and the rest of the site are the right starting point.
A Quick Word on Responsible Gambling
We're happy to answer questions about odds, RTP, or bonus structures, but we can't advise on individual gambling decisions or predict outcomes — no legitimate site can. If gambling is causing you or someone close to you harm, mention it when you write in, and we'll share information on deposit and time limits, self-exclusion programmes, and state or national support services. Never gamble with money you can't afford to lose, and never treat any offer on this site as a way to guarantee a return.
Thank you for taking the time to reach out. Whether it's a correction, a question, or feedback on what we cover next, every message helps us keep this site useful for people researching new online casinos in the US.